Standard Payment method and stages

Standard Payment is in three stages:

  1. upon confirmation 30% to Holiday Garda by credit card or bank transfer

  2. 50 days before arrival: 30% to 55% by bank transfer direct to the owner (the exact percentage depends on the villa)

  3. Upon arrival: The balance is due in cash on arrival.

NB: The amount due to the owner is always paid directly to them for VAT reasons (the owner is VAT exempt if paid directly). If you prefer to pay the balance in advance of arrival, let us know and we will tell you the amounts due to the owner and Holiday Garda respectively.



Cancellation Policy:

You may cancel the booking at any time up to 60 days before your arrival date, and your advance payments will be returned in full. If you cancel the booking between 60 and 30 days of your arrival, the prepayments will not be refunded. If you cancel within 30 days of arrival, the entire amount of the stay is due.  In the unlikely event that the owner must cancel your booking all of your payments will be refunded in full.

 

Damage Waiver:

 

The damage waiver fee (included in the obbligatory extras of the booking price) covers any damages up to a value €10,000 occuring to the villa and its contents and caused by you or your party during your stay in the villa. The waiver covers accidental damage and negligent damage, but not intentional damage or vandalism. 

General Terms & Conditions of Rental

1) The tenant is covered by the damage waiver fee for all damages due to his negligence as well as accidental damage during the stay. Intential damage or vandalism is not covered. Damages must be reported immediately upon occurance.  
2) Any difficulties or problems with the villa must be communicated to Holiday Garda staff during your stay, such that we can intervene to fix the problem.  Complaints arriving after departure will not be considered.
3) Neither the Owner nor the Property Manager can be held responsible for any damage or injury  to the tenant or their property during their stay that is not specifically result of a defect in the property. This includes accidents as well as theft or stolen property. 
4) The tenant agrees to comply with all specific house rules and care guidelines included in the printed documentation in the villa. Failure to do so may result in charges or local fines which will be deducted from the damage deposit.
5) Pets are not allowed without a specific confirmation with the property manager.  All pet mess must be cleaned before departure.
6) For the execution of this agreement, the parties elect domicile in the country where the property is situated. In the event of a dispute, the competent court will be in Brescia.  Problems leading to the dispute must communicated during the stay and not after.  Intention to initiate a dispute must be communicated within 7 days of departure.
7)The official language of the contract and also for all resolution of disputes is English or Italian.